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Refund Policy

Refund Policy

Last Updated: February 20, 2026

This Refund Policy explains our refund terms for MoltDirectory's featured listing services.

1. No Refunds Policy

All sales of featured listings are final. We do not offer refunds.

By purchasing a featured listing, you acknowledge and agree that:

2. Why No Refunds?

Featured listings are promotional services that:

Once your skill is featured, the service has been provided and cannot be reversed.

3. What This Means for Each Plan Type

3.1 Monthly Subscriptions

Example: You purchase on February 1st and cancel on February 20th. You remain featured until March 1st (end of billing period), but no refund is issued.

3.2 Annual Subscriptions

Example: You purchase a 12-month plan and want to cancel after 2 months. No refund is provided, but you remain featured for all 12 months.

3.3 7-Day Featured Boost

4. Quality Guarantee (Not a Refund)

While we don't offer refunds, we do guarantee quality:

4.1 Before Activation

If we determine your skill does NOT meet our quality standards before activation:

4.2 Quality Standards

We may decline to feature a skill if:

This is the ONLY circumstance where refunds are available - when we reject your skill before activation.

5. Cancellations

5.1 How to Cancel Subscriptions

You can cancel monthly or annual subscriptions at any time:

Option 1: Through Paddle

Option 2: Email Us

5.2 Effect of Cancellation

6. Failed Payments

If a subscription payment fails:

To reactivate:

7. Service Outages

If MoltDirectory experiences significant downtime:

Downtime must be:

8. Disputes and Chargebacks

8.1 Contact Us First

Before filing a chargeback, please contact us at [email protected]

We're reasonable people and may be able to resolve your concern without a chargeback.

8.2 Chargeback Policy

If you file a chargeback:

Remember: You agreed to a no-refund policy when purchasing. Chargebacks for buyer's remorse will be disputed.

9. What We Will NOT Refund

We do not provide refunds for:

❌ Change of mind
❌ Not achieving desired results (views, clicks, stars)
❌ Competitor performance or market conditions
❌ Your skill receiving negative feedback
❌ Changes to OpenClaw platform
❌ Your business closing or changing direction
❌ Lack of time to utilize the service
❌ Duplicate purchases due to user error
❌ Currency conversion differences
❌ Price changes after your purchase
❌ Subscription you forgot to cancel
❌ Not reading this refund policy

10. Billing Errors

If we made a genuine billing error (e.g., charged you twice):

This only applies to technical errors, not disagreements about the service.

11. Upgrades and Downgrades

11.1 Upgrading (Basic → Premium)

11.2 Downgrading (Premium → Basic)

12. Free Trial Alternative

Since we don't offer refunds, we recommend:

12.1 Try the 7-Day Boost First

12.2 Start with Monthly

13. Review Before Purchase

To avoid disappointment:

✓ Review our featured listing benefits carefully
✓ Understand what "featured" means (priority placement, badge, etc.)
✓ Know that results vary - we don't guarantee traffic or conversions
✓ Read our Terms of Service
✓ Check your skill meets our quality standards
✓ Verify your GitHub repository is accessible
✓ Start small (7-day boost or monthly) before committing to annual

If you're unsure, email us at [email protected] with questions BEFORE purchasing.

14. What You're Paying For

When you purchase a featured listing, you're paying for:

✓ Priority placement in your category
✓ Featured badge on your skill card
✓ Increased visibility to our 16,500+ weekly visitors
✓ Human review and setup of your listing
✓ Ongoing placement for the subscription period
✓ Performance reports (depending on plan)

You are NOT paying for: ❌ Guaranteed downloads or stars
❌ Guaranteed traffic numbers
❌ Top Google ranking
❌ Success of your skill

Results depend on your skill's quality, usefulness, and market demand.

15. Your Alternatives

If you're uncomfortable with a no-refund policy:

Option 1: Free Listing

Option 2: Wait

Option 3: Contact Us

16. Legal Compliance

16.1 Consumer Rights

This no-refund policy complies with applicable consumer protection laws for digital services:

EU/UK: Digital content delivered immediately is exempt from the 14-day right of withdrawal when you consent to immediate delivery.

USA: No-refund policies are legal for services where value is delivered immediately.

Turkey: Digital services can establish no-refund policies in their terms.

By purchasing, you explicitly consent to immediate delivery and waive any applicable withdrawal rights.

16.2 Exceptions

Refund rights may still apply if:

17. Changes to This Refund Policy

We may update this policy at any time.

Changes will:

We recommend reviewing this policy before each purchase.

18. Questions

If you have questions about our no-refund policy:

Email: [email protected]
Subject: Refund Policy Question

We'll respond within 24-48 hours to help clarify before you purchase.

19. Acknowledgment

By purchasing a featured listing, you acknowledge that:

✓ You have read and understood this No Refund Policy
✓ You agree that all sales are final
✓ You will not be entitled to a refund for any reason (except pre-activation rejection)
✓ You accept these terms as part of your purchase

If you do not agree with this policy, please do not purchase.

20. Summary

Simple version:

🚫 No refunds. All sales are final.

✅ You can cancel subscriptions anytime to stop future charges.

✅ One exception: If we reject your skill before activation, you get a full refund.

💡 Recommendation: Start with a 7-day boost ($29) or monthly plan to test before committing to annual.

📧 Questions? Email [email protected] BEFORE purchasing.

We believe in transparency. This policy is clear: no refunds. If you're not comfortable with that, please don't purchase. We're happy to answer questions to help you make an informed decision.

Contact: [email protected]
Response time: 24-48 hours